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Getting Your Organization Ready for Users:

    • Set up the company profile
    • Configure the user interface
    • Set up activities and calendars
    • Configure search settings
    • Set up Chatter
    • Understand Salesforce Admin1 settings

Setting up and Managing Users :

    • Restrict logins
    • Determine object access
    • Set up record access
    • Manage record access with the role hierarchy
    • Deal with record access exceptions
    • Control access to events
    • Manage field-level security

Customization: Fields

    • Administer standard fields
    • Create new custom fields
    • Create selection fields: picklists and lookups
    • Create formula fields
    • Work with page layouts
    • Work with record types and business processes
    • Maintain data quality

Managing Data :

    • Import new records using import wizards
    • Update existing records with the data loader
    • Keep records up to date with Data.com and social accounts and contacts
    • Mass transfer records between users
    • Back up data with a weekly export
    • Mass delete records

Reports and Dashboards:

    • Run and modify reports
    • Create new reports with the report builder
    • Filter reports
    • Summarize report data with formulas and visual summaries
    • Print, export, and email reports
    • Build dashboards

Automation Manage Email Administration:

    • Set up workflow rules
    • Automate leads and cases

Managing The Support Process:

    • Automate the support process
    • Understand the Service Cloud console
    • Enable collaboration in the Service Cloud
    • Analyze support data with reports and dashboards

Troubleshoot Records Access and Field Visibility:

    • Troubleshooting Record Access L
    • Understanding the Impact of Territory Management on the Sharing Model
    • Managing Field Visibility

Change Management:

    • Managing Changes in a Sandbox
    • Deploying Changes Using Change Sets

Extend Salesforce With Custom Objects and Apps:

    • Building Custom Objects, Tabs, and Apps
    • Creating Relationships Between Objects
    • Using Delegated Administration

Extend Analytics:

    • Creating Custom Report Types
    • Building Exception Reports with Cross Filters
    • Categorizing Report Data with Bucketing
    • Extending Summaries in Reports and Dashboards
    • Displaying Multiple Views of Data Using Joined Reports
    • Analyzing Data Over Time with Analytic Snapshots

Increase Efficiency With Salesforce and Publisher Actions:

    • Customizing the Salesforce1 Mobile App
    • Creating Object Specific Publisher Actions
    • Creating Global Publisher Actions

Improve Data Quality:

    • Assessing, Cleansing, and Maintaining Data Quality
    • Merging Duplicate Records
    • Cleaning and Enriching Data with Data.com

Automate Complex Business Process:

    • Creating Formulas and Workflow Rules to Enforce Business Processes
    • Troubleshooting Business Process Execution Issues
    • Understanding When Business Process Automation Must Be Extended Using Programmatic Means

Approval Process:

    • Managing Approval Processes
    • Troubleshooting Approval Processes

Increase Productivity With Visual Workflow:

  • Understanding Use Cases for Visual Workflow
  • Building and Deploying a Flow

Designing Application on Force.com :

    • Learn about factors to consider when building a data model
    • Develop custom objects and fields
    • Create and customize page layouts and publisher actions
    • Create master-detail, lookup, and many-to-many relationships
    • Create custom applications
    • Use custom object queues and event-based workflow rules with field update actions

Designing Application for Multiple Users :

    • Learn about factors to consider when designing applications for multiple users
    • Create and customize profiles to manage the user experience
    • Create and customize permission sets to manage the user experience
    • Employ organization – wide defaults (OWDs), sharing rules, roles, role hierarchy, public groups, and 
manual sharing to control access to records
    • Analyze suitability of field-level security, page layouts, and record types to satisfy business 
requirements

Implementing Business Processes :

    • Use validation rules to enforce conditional required behavior
    • Use functions to enforce data format and data consistency
    • Create parallel approval processes and approval processes with dynamic approval routing to automate business processes
    • Establish approval process criteria with cross – object formulas
    • Set up field history tracking to audit processes
    • Learn techniques to prevent or record data changes
    • Create and deploy a flow using Visual Workflow

Managing Data:

    • Learn when and how to export, delete, insert, update, and upsert data
    • Use the Data Import Wizard and Data Loader to manage data

Visualforce Pages:

    • Learn about the capabilities of Visualforce pages
    • Create Visualforce pages to modify the user interface
    • Learn about the functionality that comes with Visualforce page standard controllers
    • Create templates that can be applied to multiple Visualforce pages
    • Learn about incorporating Visualforce into a page layout
    • Learn about exposing Visualforce to the Internet
    • Learn about incorporating Visualforce into Salesforce

Force.com Code (Apex) :

    • Describe the features, functionality, and use cases of Apex
    • Describe the data types and syntax of Apex
    • Describe how multi-tenancy affects Apex
    • Write queries and complex joins using SOQL
    • Write text –based searches using SOSL
    • Manipulate data using Apex DML
    • Write Apex triggers to automate code
    • Describe the testing requirements of the Force.com platform
    • Write Apex tests SOSL
    • Create Apex webservices using REST and SOAP
    • Create callouts to external web services
    • Send and receive email from Apex
    • Write asynchronous Apex (batch, @future, and scheduled)
    • Describe the capabilities of custom settings

Visualforce Controllers :

    • Understand the Visualforce framework, including its advantages and capabilities
    • Use expressions to bind data and actions on a page to a controller
    • Understand the concepts behind controllers, including their functionality and capabilities
    • Create custom controllers and standard controller extensions to incorporate new data and actions into a page
    • Understand the security implications of using custom vs. standard controllers
    • Implement wizards using custom controllers to handle the state and operations
    • Create custom components that use custom controllers
    • Test, debug, and deploy controllers